Availability, capacity and limits

WHAT YOU SET

One place only: the « Name and availability » tab. A main switch, on or hold, and two channel switches, phone and email.

There is no time window to define. Your assistant answers day and night — which is precisely what you are asking of it. Your house's OPENING hours, the ones it announces to your visitors, are written in your Knowledge and have nothing to do with its own availability.

FOUR CALLS AT A TIME

Your assistant handles four simultaneous calls. The fifth caller is not taken. The limit is not commercial: it is the physical ceiling of the machine that listens and speaks, and exceeding it would degrade the four conversations under way.

There is, on the other hand, NO monthly quota: the number of calls you receive in a month is never a reason to refuse one.

NO TRANSFER TO A HUMAN — A CALLBACK

When a caller asks to speak to someone, your assistant does not hand the call over. It takes over differently: it notes the request, collects the contact details, and passes it to you as a callback to make.

That is a decision, not a gap: promising to put someone through and then failing is worse than offering a callback straight away. You find the request on the call's record, with what the person wanted.

THE THREE TIMERS ON A CALL

They protect the caller as much as your invoice.

• SILENCE — after fifteen seconds of hearing nothing, your assistant prompts. On the third prompt with no answer, it hangs up politely.
• DURATION — a call does not exceed five minutes. Beyond that, it wraps up and hangs up.
• FAILURE — if speech recognition or the voice fails, the call ends cleanly rather than staying mute.

THE FIRST SENTENCE IS COMPULSORY

Before saying hello, your assistant announces that it is an artificial intelligence. That is the European AI Act, Article 50, and it cannot be switched off from the portal.

If that announcement cannot be spoken, the call ends: we never let an assistant speak without having announced itself.