Setting up your assistant

FOUR TABS, AND THAT IS ALL

The « My assistant » window has four tabs. The rest — what it knows, what it says, the tone it takes — is not set here: it comes from your Knowledge.

• NAME AND AVAILABILITY — its name, and whether it answers, channel by channel.
• AVAILABLE LANGUAGES — the ones it speaks, and the one that opens the exchange.
• TRY MY ASSISTANT — write as a visitor and watch it answer.
• MY NFC TAGS / QR CODE — your public scan page.

ITS NAME, ITS AVAILABILITY

The name is the one it gives when introducing itself. A first name is enough. It cannot be left empty.

Availability has two levels. The main switch puts it into service or on hold. Below it, two separate switches: the phone and email. Turning one off does not turn the other off.

An assistant in service with both channels off answers nowhere — the screen tells you so.

WHAT YOU NO LONGER SET, AND WHY

Two settings left this screen on 6 July 2026, after being measured against the real engine.

THE MISSION. We removed a topic from the written mission, then called: the assistant answered anyway, from Knowledge. The mission weighed nothing against what you had written. What your house does and does not do is therefore written in your Knowledge, where the assistant genuinely honours it.

THE TONE AND RULES. The same reasoning, and one more reason: that field is shared with our own settings, and saving it from the portal could wipe an instruction written for you.

TRYING IT BEFORE YOUR VISITORS DO

The « Try my assistant » tab opens a sandbox: you write as a visitor, it answers with its REAL configuration and your real Knowledge. Nothing is sent, nothing is recorded, nothing is billed.

On the right, the sheet fills in front of you: the name, the request, what it understood. It is exactly the one you will receive after a real exchange.