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Its tone, and what it says

Your assistant's tone is not set in a field: it comes from what you write in your Knowledge. How to steer it, and how to check it.

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THERE IS NO LONGER A « TONE » FIELD

The portal carried a free-instruction field until 5 July 2026. It was removed, and not as a cosmetic simplification: the field is shared with the settings we put in place for your house, and saving it from the portal could wipe an instruction written for you.

What you control is untouched, and it lives elsewhere.

WHAT REALLY DECIDES ITS ANSWERS

Three things, in this order.

YOUR KNOWLEDGE. It is the only source of what it asserts. It never searches the web, and it does not invent: if you have not written it, it will not say it.
THE WAY YOU WRITE IT. It picks up your vocabulary. A sheet written in full sentences, in your own words, gives an assistant that speaks like your house. A sheet in telegram style gives a curt assistant.
ITS NAME. The first name it gives when introducing itself, in the « Name and availability » tab.

WRITING TO BE REPEATED

A few sentences that work, because they answer a question you are actually asked:

« We always address visitors formally, even regulars. »
« We never give a price over the phone: we offer an appointment. »
« If the person hesitates, we offer to call them back rather than keep them on the line. »
« In case of a complaint, we apologise first, then take their contact details. »

CHECK, DO NOT ASSUME

After every change to your Knowledge, click « Update your assistant » — without that, it still answers from the previous version.

Then open « Try my assistant » and ask it the question that worries you. It is the real engine, with your real sheets, and nothing is billed.

Frequently asked questions

CAN IT HAVE A DIFFERENT TONE DEPENDING ON THE TIME?

No. It has one way of speaking, the one in your Knowledge. You can, however, write there what it should answer outside your opening hours.

IT SAYS SOMETHING I NEVER WROTE.

First look for the sheet that says it: in almost every case the information is there, in a different sheet from the one you had in mind. If you cannot find it anywhere, write to us with the question that was asked.

HOW DO I MAKE IT SAY « I DON'T KNOW »?

It already does when your Knowledge does not carry the answer. If you would rather it redirect than stop, write that down: « For any press enquiry, we take the contact details and call back. »