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Email agent

Activate the email channel for your venue: a dedicated address, AI-drafted replies based on your knowledge base, and tracking in your Conversations inbox.

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AN AGENT THAT ALSO RESPONDS BY EMAIL

In addition to phone, your AI agent handles incoming emails. When a message arrives at your dedicated address, the AI drafts a reply based on your knowledge base, in the language of the message. Depending on the mode chosen, the reply is sent automatically or held pending your approval (see 'Email autonomy modes').

Each exchange appears in your Conversations inbox, alongside your calls.

YOUR DEDICATED EMAIL ADDRESS

Go to 'Settings > Email' to activate the channel. You choose a short identifier (slug) that forms your receiving address, in the form your-slug@in.artedusa.com.

You can forward emails from your usual public address to this address, or share it directly with your correspondents.

SENDING DOMAIN AND SIGNATURE (DKIM)

By default, replies are sent from the shared domain reply.artedusa.com. To send from your own domain, enter it in the settings: we will provide you with the DNS records (DKIM) to add with your hosting provider, then verify their propagation. Once validated, your replies are signed with your domain, for better deliverability.

Frequently asked questions

MY EMAIL CHANNEL IS 'BEING ACTIVATED' — WHY?

After choosing your identifier, email reception requires a platform-side setup step. The status changes to 'Active' once this step is complete. If it takes longer, contact our support.

IS THE EMAIL CHANNEL BILLED?

Yes, per unit: every reply sent counts as one, whether it goes out automatically or after your approval (see 'Pricing'). The first fifteen replies on your account are free; while they last, nothing is billed.